IT Technician

7-8 months (may extend)

Company is looking for an experienced IT Services Technician with strong knowledge and experience in world class IT service delivery. This position will be responsible for supporting IT services and is responsible for service delivery and customer satisfaction, in a mode consistent with the franchised IT environment and architecture. Candidates must have experience working in organizations capable of meeting the demanding needs of "high caliber engineers" and supporting critical operations such as Launch and Mission operations and 24x7 manufacturing operations. This team delivers the complete lifecycle of IT services for the staff, from on boarding and set up, to upgrade, installation, troubleshooting, repair and replacement of hardware and software solutions, asset recovery and protection. This team also has architectural responsibilities in the areas of end user computer infrastructure, printing, and conference room technologies. The person in this position must have strong overall IT technical skills, while also having excellent customer services/interaction skills and superior organizational skills.
The ideal candidate will be flexible and flourish in a fast paced and challenging environment. He or she should be a self-starter and have excellent motivation, leadership, and ingenuity to excel at this position.
o Provide 1st tier support to employees who require assistance with their information technology resources.
o Utilize our helpdesk system to monitor and assign tickets.
o Install and configure computers, telephones, and other common technology/devices for new and existing employees.
o Provide after-hours or weekend support when necessary to perform high-risk or planned downtime of IT systems for upgrades and maintenance.
o Support with the regular maintenance of monitoring, backup, and infrastructure systems.
o Candidates must have 2-4 years of stable work experience building, deploying and troubleshooting computer systems within a mid to large enterprise environment.
o Must be able to troubleshoot computer hardware, printers, and software, Microsoft technologies (Windows 7), and IP networks.
o Working knowledge of audio visual equipment.
o Must be comfortable working with mission critical and sensitive systems, with a sense of urgency appropriate to the responsibilities.
o Ability to address and resolve information technology issues promptly, effectively and independently.
o Motivated self-starter personality, able to work independently while maintaining patience with the constant interruptions of needy coworkers.
o Must be physically fit enough to regularly lift up to 50 lbs. for duties such as delivering computers, unpacking and rack-mounting equipment, etc.
o Due to the high visibility of this position, excellent written, verbal and phone communications skills are a must.
Preferred skills
o Associates or Bachelor's degree in Computer Science or related field is preferred but not required.
o A+, Network+, and other technical certifications preferred but not required.

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