Program Director (3351)

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CHSi has more than 35 years' experience applying best practices to help employers to reduce health care costs, reduce lost time, assure 100% Medical compliance through tailored services to various workforce configurations--consolidated, dispersed, mobile, or virtual. Employing a three-fold service delivery model, CHSi fulfills occupational health services through worksite health programs, extensive national network of health care providers, and Medical readiness teams domestically and internationally.

The Program Director is responsible for overseeing the cost-effective delivery of high-quality services that meet all contract requirements and standards for assigned clientele. The position has overall responsibility and authority for contract performance, serves as the primary interface with clients, and is primarily responsible for day-to-day examination management and associated support functions. Reports to the Director, Government Programs.

Master's degree in social work (MSW) or an equivalent degree in education, psychology, sociology or other relevant behavioral science; or a bachelor's degree in one of the aforementioned sciences, plus five years of experience as the director of a licensed child care program, residential youth program, or similar program for children and adolescents; or five years of progressive project management experience on projects demonstrating advanced levels of financial and managerial responsibilities
Excellent presentation skills as well as oral and written communication skills required.
Must have experience and demonstrated skills in staff management and development, project management, problem solving skills, and contract negotiation. Management experience must also include financials.
Must have experience in successfully working with, and leading, integrated teams, and using current business management principles.
Proficiency with computer, common office equipment, and MS Office products required.
Clean criminal background check
Administrator's license for a care provider's facility

DUTIES AND Responsibilities:
Oversees and supports all contract operations - with emphasis on the quality and cost-effectiveness of the examination process in total.
Oversees the billing process to ensure thorough, accurate, and timely processing.
Understands and manages assigned program budgets and expenditures within their control.
Interfaces closely with client officials and other stakeholders on a consistent basis to set performance expectations, monitor program performance, and ensure customer satisfaction.
Participates in successful contract start-up throughout all phases of the implementation.
Ensures delivery of thorough, professional, and gracious customer service (internal and external).
Ultimately responsible for meeting all contractual obligations. Escalates potential client deliverable issues to the respective Director.
Selects, directs, evaluates, and develops department staff.
Ensures proper training of contract specific requirements for CHSi employees and subcontractors.
Oversees development, implementation, and updating of departmental procedures and organizational Standard Operating Procedures (SOPs).
Ensures compliance with contract provisions and regulatory and statutory mandates.
Identifies and pursues Business Development opportunities within the scope of their client relationship.
Initiates and leads process improvement reviews on policies, objectives, and department operations on a regular basis.
Ultimately responsible for issue resolution as relates to contract performance and customer service.
Responsible for the development, analysis, and delivery of reports, feedback, and recommendations by staff and self for management review as necessary.
Provides senior management and the client(s) with metrics to assess program performance.
Partners with Shared Services to troubleshoot and improve client service delivery.
Leads team meetings on a regular basis to ensure open, two-way communication at all times.
Responsible for the operations of the team and department on a daily basis.
Develops and mentors team members from a careering perspective; ensuring annual appraisals are completed in a timely manner; goals and work plans are collaborative (where applicable) and consistently implemented and executed; performance issues are addressed and documented fairly and appropriately; consulting with management and Shared Services as appropriate.

We are an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class

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